F.A.Q.

WHAT WE OFFER!

Our mission is to make fine art accessible to everyone. We have a great list of master artists who can create a real masterpiece. Each artist specializes in a special style, so he can make the reproduction you choose look quite authentic.

WHAT DO YOU HAVE TO KNOW ABOUT US!

We do business on internet since 2004. Thousands of customers have been satisfied!
Hundreds of review on totally independent website confirm the quality of our work! If you are not 100% satisfied we refund you 100% - 100% warranty on all our products.

OUR PROCESS

Step one – You will be sent a confirmation email immediately after you make an order. Check your email, verify it and continue to make an order.
Step two – For portrait orders, you will receive a digital mock-up for an approval. It means that you have an ability to see every detail and color of your order. If you are not satisfied with a color of a digital mock-up you are free to change it before our artists will start to paint.
Step three – Our artist paints your artwork. Every artwork is a high quality hand –made oil reproduction that is why it takes 2-4 weeks to finish a masterpiece.
Step four – When your artwork is ready we send a photo for your approval.
Step five – You approved the painting. We frame it and prepare your package for shipping.
Step six – Your artwork is shipped by DHL FEDEX and you will receive a tracking code. You can use your tracking code to see an exact date of an order arrival and/or to contact the shipping company.

YOUR ORDER MANAGEMENT SYSTEM

1. You will be sent a SMS and email with a link to your order management.
2. You can check the status of your order at any time using the link provided.
3. You are free to send us photos and instructions concerning your order while it is in process.
4. You will be sent a photo of an artwork before shipping. In such a way you will be sure that it is exactly the quality you expect. You may approve it or ask some improvements.

QUALITY OF THE HAND OIL REPRODUCTION

What is the process and quality of the handmade oil reproductions?
Our reproduction process is done entirely by hand by our professional and talented artists. They are experts regarding the color and techniques of the Great Masters we admired. Each painting is done on 100% cotton artist canvas with high quality oils. Each painting is carefully reproduced to attain the closest possible match to the original. We take time to make sure you receive the absolute best quality.

Can I see the actual brush strokes?
Yes. Our paintings are actual 100% hand-painted oil on canvas. You can see, touch and feel the actual brush strokes on each and every one of our painting.

How close are the paintings to the originals?
It is our passion to bring the absolute best reproduction possible to our customer. Rest assure we will reproduce to the closest details as the original. However, slight variance is possible in the reproduction process. Follow the link to get more information about paintings made in ArtsDot Studio.

How are your paintings different from posters, prints and transfers?
In ArtsDot, we do not utilize any computer-aided or printing process. As a result our reproduction revealed a much deeper tonal range, texture and shapes of the mediums used on the original painting. It is reproduced by real artist on a blank canvas. Everything is real, down to the scent of the wet oil.

Do you use computer printing techniques?
No, our paintings are 100% hand painted by an experienced artist with many paintings hours of practice in style or master art reproduction you want. Nothing is computer generated or printed. This is noticeable when you receive the painting and see every oil brush stroke.

Style of painting
We have many different painters in ArtsDot studio, we can paint your custom photograph in any style you wish. The artist given the commission will be an expert painter in the style you choose.

FRAMES

We offer a ready to hang metal wire frame or a frame kit. There is no difficulty to hang a metal wire on the wall, it takes you few seconds. Every painting is made in such a way that is not cropped by the frame. You do not lose a centimeter of an artwork.

FRAME STRETCHED CANVAS
For painting and print the front image will be exactly the same as the original painting image, there is no part of the image lost.

The print image is mirrored from every its side. If you look at the example you can see, that every part of the picture is saved, thanks to the *mirror effect*. *mirror effect* is a technique, when the every side of the picture is mirrored in a special software. For painting, our artist will extend the painting from every side in order to put it into deep wood frame. As you can see the picture can cover the wood frame from its every side.

FRAME STRETCHED ON CANVAS
Painting stretched on canvas have border white, not printed/painted painting and print are stretched to fit over deep wood frame or «stretcher bar» which have a special profile all our frames have four small bars in the corners to make the frame strong If the frame is large we add a double bar in the middle.

DELIVERY

HOW WILL MY PAINTING BE SHIPPED?

Once the painting is finished we roll it in a protective cardboard tube for shipping, unless you have purchased special framing and stretching from us as well. In this case the painting and frame will be packaged protectively in cardboard and bubble wrap so it is not damaged. Our preferred shipping method is through FEDEX and DHL. After delivering it to the shipper we send you a tracking code and a link which allows you to track the shipment.
Framed paintings are sent ready to hang in a very protective package by DHL.

HOW MUCH IS SHIPPING?
We try to make our hand painted items truly affordable, we offer complimentary shipping to any location around the world. We use top courier services like DHL, Federal Express, UPS, or TNT.
We offer a full money back guarantee, complimentary shipping to any point in the world and our paintings are placed in protective shipping packaging to keep anything from happening to the painting.

DO YOU SHIP INTERNATIONALLY?
We ship to more than 70 countries. Our preferred carriers are DHL and FedEx.
Once the package reaches your country it will be processed and handled by your customs for appropriate clearance.

HOW LONG WILL IT TAKE TO RECEIVE MY PRINT?
All orders usually ship within 7 to 10 business days with DHL. Expedited shipping is available for most orders, please contact us for more information. We offer also simple shipping for FREE, but it will take 28 days

WHAT IS THE SHIPPING COMPANY ASK CUSTOM OR VAT FEES?
We will refund you all the extra fees you are asked from the shipping company

HOW DO I TRACK MY ORDER?
As soon as your artwork ships, we will send you an email with the tracking number.
You may also contact us by email or phone to check the status of your order

DO YOU SHIP TO ALASKA OR HAWAII?
We ship anywhere in the world at the same price

SHIPPING TO ITALY
Italy custom require sometimes the document: 'Reproduction DECLARATION' If this happen we will provide the document.
We will refund you all the custom fees you will have

SHIPPING TO BRAZIL
Please send us your CPF Number, this is required for customs

SHIPPING TO MEXICO
Please send us your TAX Number, this is required for customs

WHAT IF I HAVE A PO BOX OR MILITARY ADDRESS FOR MY SHIP-TO DESTINATION?
Our shipping partner requires a physical address, residence, or business.
We cannot ship to PO BOX, but we can ship to a family member or friend’s address.

WHAT IF THE DELIVERY COMPANY ASK FOR CUSTOM TAXES
It is rare happen when the delivery company ask you to pay custom taxes.
Please, pay the taxes and ArtsDot will refund you

PAYMENT

PAYMENT METHODS
We accept PayPal as the preferred method of payment. PayPal allows anyone to pay securely using their debit or credit card.

WILL I HAVE TO PAY CUSTOM TAXES?
It is rare, but if you have to pay custom fees, then we will refund you all taxes/VAT

CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
You may change or cancel an order within 24 hours. Please contact us by email or phone

WARRANTY

OUR GUARANTEE
We guarantee your complete satisfaction. If you don’t love it, we will take it back. We inspect the artwork in every step of the finishing process, and then carefully pack your artwork to make sure it reaches you in the finest condition. No matter what size artwork you order, we’ll ship it for free. If you do not love your artwork for any reason, you may return it within 30 days of purchase for a refund.

30-DAYS MONEY BACK GUARANTEE
All products come with a 30-days return policy. If you return the painting within the 30-days period, you will be refunded 100% of your original payment.
Painting must be in original tube

SHIPPING DAMAGES
It happens rare when a painting is damaged or lost in shipping. Do not worry we make and resend a new one. If a frame is damaged in shipping we will refund or resend it!